FAQs

How do I exchange or return an item?

At this time, you must return the unwanted item in the original packaging to receive credit and place a new order to process an exchange. Please see our return policy for more information.

How do I check on the status of my order?

To check on the status of your order, you can log into your account to get the most up to date information regarding your order status or you can contact customer service

How will my order be shipped?

Orders are shipped only on business days from our warehouse in McKee,KY. Business days are Monday-Friday, excluding federal and corporate holidays.

Can I upgrade shipping or expedite my order?

Generally, you will have the option of upgrading your shipping method for faster delivery (such as Express or Expedited service). Business days are Monday-Friday, excluding federal and corporate holidays.

What does the item availability mean?

In-Stock Items: Most items are in-stock and will beginning processing at our warehouse within 2-3 business days. The delivery date of your order is dependent on the destination address and shipping method. You will not be charged for the item until it has shipped.

Copy of What does the item availability mean?

In-Stock Items: Most items are in-stock and will beginning processing at our warehouse within 2-3 business days. The delivery date of your order is dependent on the destination address and shipping method. You will not be charged for the item until it has shipped.

Can I track the shipment of my order?

Most orders will have tracking information. Once you receive your shipping confirmation email, a tracking URL will be provided, if available. Orders that ship via the USPS will not have tracking availability.

How do I cancel my order?

To cancel your order, please contact Customer Service . We will make every attempt to cancel your order. However, if the order has already shipped, we will be unable to cancel.

Can I have my order shipped to another address?

Yes, in most cases you can elect to ship your order to a different address. To ensure that your order gets approved, your billing address must match the same address on your credit card. Please note, we cannot accommodate split shipments.