FAQS

1. How do I exchange or return an item?

At this time, you must return the unwanted item in the original packaging to receive credit and place a new order to process an exchange. Please see our return policy for more information.

2. How do I check on the status of my order?

To check on the status of your order, you can log into your account to get the most up to date information regarding your order status or you can contact customer service

3. How will my order be shipped?

Orders are shipped only on business days from our warehouse in McKee,KY. Business days are Monday-Friday, excluding federal and corporate holidays.

4. Can I upgrade shipping or expedite my order?

Generally, you will have the option of upgrading your shipping method for faster delivery (such as Express or Expedited service). Business days are Monday-Friday, excluding federal and corporate holidays.

5. What does the item availability mean?

In-Stock Items: Most items are in-stock and will beginning processing at our warehouse within 2-3 business days. The delivery date of your order is dependent on the destination address and shipping method. You will not be charged for the item until it has shipped.

6. Copy of What does the item availability mean?

In-Stock Items: Most items are in-stock and will beginning processing at our warehouse within 2-3 business days. The delivery date of your order is dependent on the destination address and shipping method. You will not be charged for the item until it has shipped.

7. Can I track the shipment of my order?

Most orders will have tracking information. Once you receive your shipping confirmation email, a tracking URL will be provided, if available. Orders that ship via the USPS will not have tracking availability.

8. How do I cancel my order?

To cancel your order, please contact Customer Service . We will make every attempt to cancel your order. However, if the order has already shipped, we will be unable to cancel.

9. Can I have my order shipped to another address?

Yes, in most cases you can elect to ship your order to a different address. To ensure that your order gets approved, your billing address must match the same address on your credit card. Please note, we cannot accommodate split shipments.

10. Can I ship an order to an APO or FPO?

At this time, we do not ship orders to APO or FPO addresses.

11. How do I enter a promo code?

During checkout, there are 2 options to enter a coupon or promotional code. In your shopping bag, below the items you have added to your cart, you can enter your code. Additionally, after you have completed your billing and payment information, there is another section where you will be prompted to enter your coupon or promotional discount. Please refer to your specific coupon or promotional code for usage, expiration dates and exclusions.

12. Can I purchase a gift card or e-card from joyababys.com?

At this time, we do not offer gift cards or e-cards for sale on joyababys.com

13. Can my order be gift wrapped?

At this time, we do not offer gift wrapping options from joyababys.com

14. How do I register my product?

It's important that you register your Baby Joya product so that we may contact you in the event of a recall. There are 2 ways to register:
1. Go to our registration site
2. Mail in your product registration card that came with your item

15. Can I buy replacement parts for Baby Joya products?

Yes, most of our replacement parts are available for sale online. If you do not see a part that you are looking for, please contact Customer Service. Our customer service staff has access to our full assortment of replacement parts. Replacement parts are not intended for bulk purchase by re-sellers. Baby Joya wants consumers who purchase replacement parts to have the confidence that replacement parts are authentic Baby Joya brand parts. Baby Joya reserves the right to prohibit sale of replacement parts if it believes the purchaser is a re-seller.